top of page
Polished Stones

THE HELP CENTER

We’ve Got the Answers

FAQs: FAQs

WHERE DO YOU SHIP TO?

Currently, we only ship to the Continental U.S. We do not ship internationally. Shipping fee is at a flat rate of $8. This means that you will only have to pay a shipping fee once per order.

WHAT IS THE "NO SHIPPING/DROP-OFF/PICK-UP" OPTION?

Because Lunar Lion Crystals is based out of the Windward side of O'ahu, we currently offer the option to arrange a drop-off/pick-up of your order without a shipping fee. Simply e-mail us at lunarlioncrystals@outlook.com with your order number and instructions on how you want to retrieve your item. Please allow 2-3 business days for this to be achieved.

If you do not reside on the island of O'ahu, and you choose to this option, you will receive an invoice for the $8 shipping charge. Should you refuse to accept & pay this shipping fee, you will be issued a partial refund and blocked from future purchases.

WHAT IS YOUR RETURN POLICY?

Returns are accepted up to 7 business days after you receive your item. You will be issued a full refund 5-7 business after we receive the package. In order to be eligible for a refund, order must be returned in the same box that your item(s) arrived in, along with the original invoice that was mailed to you. Item(s) must be in the same condition that you received it. Lunar Lion Crystals is not responsible for your return shipping cost.

All sales are final on clearance or marked-down items.

bottom of page